We are here to organize your ideal experience in the Ionian Sea.
Emerald Ionian Sea
Our goal is to provide a seamless experience with transparency and flexibility. This policy outlines the terms for cancellations and refunds.
1. Customer Cancellation
• Free cancellation up to 5 days before the scheduled date
• Cancellations within 5 days may be charged up to 100%
• No-show results in full charge
2. Weather Conditions
Safety is our top priority.
In case of unsuitable weather:
• The experience will be rescheduled
or
• A full refund will be issued
The final decision is made by the captain based on safety conditions.
3. Company Cancellation
Emerald Ionian Sea reserves the right to cancel in cases such as:
• Severe weather conditions
• Technical issues
• Safety concerns
In such cases:
• An alternative date will be offered
or
• A full refund will be issued
4. Booking Modifications
• Changes are subject to availability
• Early notice is recommended
5. Refund Policy
• Refunds are processed via the original payment method
• Processing time may vary depending on the provider
6. Force Majeure
In cases of force majeure such as:
• Extreme weather
• Travel restrictions
• Unexpected events
Each case will be handled individually to ensure fair resolution.
7. Contact
For cancellations or changes:
FAQ
Frequently Asked Questions
Booking & Availability
How can I book a cruise?
You can book via the Fast Booking form, phone, or WhatsApp/Viber. Our team will contact you shortly to confirm availability and details.
How early should I book?
We recommend booking at least 2–5 days in advance, especially during high season.
Are the cruises private?
Yes, all experiences are 100% private and exclusive to your group.
Pricing & Inclusions
What is included in the price?
Fuel, VAT, captain, water, soft drinks, wine, prosecco, seasonal fruits, snorkeling equipment, sea scooter, SUP, WC, and freshwater shower.
Are there any extra charges?
No, all prices are final with no hidden costs.
How many people can join?
Up to 7 guests depending on the experience.
On Board Experience
Are there swimming stops?
Yes, all routes include multiple stops for swimming and snorkeling.
Can we customize the itinerary?
Yes, all experiences can be tailored to your preferences.
Is it suitable for couples or special occasions?
Absolutely. Perfect for proposals, anniversaries, birthdays, or private events.
Weather & Safety
What happens in case of bad weather?
The trip is rescheduled or fully refunded depending on conditions.
Is it safe?
Yes, the boat meets all safety standards and is operated by an experienced captain.
Extras & Special Requests
Can we request extras (champagne, decoration, etc.)?
Yes, we can arrange special services upon request.
Do you provide transfers?
Yes, private transfers can be arranged upon request.